5G network's high bandwidth and low latency, combined with edge computing, are redefining the technical boundaries of customer service. According to ABI Research, by 2026, 5G-enabled customer service interactions will account for 25% of all interactions, primarily in video customer service and IoT device support. Edge computing pushes data processing to the network edge, reducing response times from 50 milliseconds in cloud processing to under 5 milliseconds—crucial for real-time translation, AR remote assistance, and similar scenarios.
For example, a Japanese automaker deployed an AR customer service system using 5G and edge computing, where technicians receive real-time overlay repair guidance through head-mounted devices, reducing customer problem resolution time by 40%. Additionally, in the manufacturing sector, edge nodes can analyze sensor data locally and automatically trigger customer service tickets, reducing reliance on central clouds. Despite high deployment costs, over 30% of large enterprises had started piloting related solutions by 2024.
GlobalConnect's edge computing nodes cover major regions worldwide, combined with 5G networks, providing end-to-end low-latency solutions for customers. This technological trend expands customer service from voice conversations to immersive experiences, driving innovative applications in more industries such as healthcare and education in the future.